You can give us feedback or escalate an unresolved concern through the Compliments & Complaints form.

Feedback will be lodged and passed on to our humm loan team for consideration. You will not receive any further correspondence from us.

If you’ve lodged a complaint of unresolved concern, we will contact you within 10 business days.

If you are unhappy about the resolution of your concern, the Australian Financial Complaints Authority (AFCA) helps individuals resolve disputes with financial service providers. You can reach them by calling 1300 135 504, or use their online complaints form to lodge a complaint.