Customer Help and Support

What happens if my scheduled repayment fails?

Please note this article applies to

If a payment is unsuccessful on the due date, we will send you an SMS and an email to let you know.

You can update your nominated card/bank account details and make a payment via the humm loan app.

If a manual payment is not received, we will retry this payment. Please ensure you have sufficient funds in your nominated card/bank account. You may incur late payment fees depending on your payment method i.e. bank account/nominated card.

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