Customer Help and Support

Why did I get a smaller credit limit than I applied for?

Please note this article applies to

The credit limit provided to you is after our assessment. We use proprietary technology to assess your application on a wide range of factors including your bureau credit score and provide you with an appropriate credit limit based on that assessment. For example, you may request a higher credit limit which we may determine you would not have the capacity to repay. In that case, we may suggest a lower credit limit which we assess you as being able to afford based on the information you provide to us.

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