Customer Help and Support

Getting Started

Dispute a transaction

Can you help me file a claim with a liquidator?
What should I do if a merchant has gone into liquidation and is no longer able to provide the goods or services that I purchased?
What should I do if the merchant has agreed to process a refund that is not under an instalment plan, but I still haven’t received the refund?
Who do I contact about a refund or return for a purchase that is not under an instalment plan?
Why am I being charged for goods or services that I haven’t received?

Financial Hardship

Making Payments

My Account

Protecting your account

Still need help?

Email us